Main Responsibilities 

• Provide first and second-level technical support to employees and resolve hardware, software, network, and system issues 
• Install, configure, maintain, and troubleshoot computers, laptops, printers, network equipment, and other IT devices 
• Manage user accounts, permissions, Microsoft 365 services, email accounts, and access to company systems and Active Directory 
• Monitor and maintain network connectivity, Wi-Fi, internet services, switches, and other network infrastructure 
• Manage IT assets, including equipment allocation, inventory, replacements, and lifecycle tracking 
•  Install and maintain required software, and manage software licenses and renewals 
• Coordinate with suppliers, contractors, and service providers for IT equipment, licenses, internet services, and technical support 
• Support IT procurement activities, including preparing technical requirements, quotations, and purchase orders 
• Ensure IT systems and services are available, secure, and operating effectively 
• Troubleshoot and resolve incidents while maintaining proper documentation and follow-up 
• Assist with employee onboarding and offboarding, including account creation, equipment preparation, and asset handover 
• Maintain IT documentation, procedures, inventories, and technical records
• Support meeting rooms, video conferencing systems, and other office technology
• Assist with cybersecurity requirements, endpoint protection, access controls, and IT policy compliance
• Provide on-site IT support for project offices and remote locations when required 
• Support IT projects, system upgrades, and migrations

Required Skills & Competencies

• Technical Troubleshooting: Strong ability to diagnose and resolve hardware, software, and network issues independently 
• System Administration: Experience managing user accounts, permissions, Active Directory, and Microsoft 365 services 
• Network Management: Knowledge of network infrastructure, connectivity, Wi-Fi, switches, and internet services 
• Hardware: Hands-on experience with computers, laptops, printers, and peripheral devices 
• IT Asset Management: Experience tracking inventory, managing equipment lifecycle, and coordinating procurement 
• Vendor Coordination: Experience liaising with external IT service providers and suppliers
• Security Awareness: Understanding of cybersecurity principles, endpoint protection, and access controls

Qualifications 

• Formal IT Support or diploma in Information Technology or related field
• Proficiency with IT management tools and ticketing systems
• Fluency in English (required)

Experience Required

• Minimum 3-5 years of experience in IT support, system administration, or related technical role
• Proven experience providing first and second-level technical support in a corporate environment 

If you have any question feel free to contact Hasna AIT FARES