Purpose of Role:

In this role you will offer the client/end-user a fast, effective response to the questions, queries and defect issues that arise. You will also be responsible for managing contractors and aftercare teams carrying out post-completion defect works.

Skills & Attributes:

• Your background must be in customer care, with a focus on effect resolution, or aftercare (preferably in construction or housing)
• Highly organised, with strong admin and coordination skills
• Clear, confident communicator — with clients, supply chain, and internal teams
• Comfortable challenging others and maintaining standards
• Attention to detail and proactive in spotting emerging issues
• Commercially aware — understands the importance of logging costs correctly
• Calm under pressure, prioritises effectively, and maintains professionalism

Key Responsibilities:

• Ensure compliance with Post Completion Procedures
• Log defects onto Bouygues defects management platform and ensure defects are dealt with as expediently as possible
• Liaise with Contractors / Clients with updates of defects
• Ensure effective team working between the Post Completion Support, Operational Team and wider business functions
• Be objective and proactive in providing timely solutions to problems
• Where appropriate work with operational staff to resolve major items of contention
• Monitor all outstanding tasks weekly and ensure action on ‘overdue defects’, providing support to the Senior Post Completion Officer and Head of Post Completion where necessary
• Provide early warning of future problems /product failures to operational team and supply chain
• Provide weekly update report on defect status

Why Bouygues UK:

As a permanent Bouygues UK employee, you can benefit from:

• 26 days annual leave increasing to 30 days
• 2 paid volunteering days a year
• Group Personal Pension scheme (increased employer contribution)
• Life insurance (4x salary)
• Private medical insurance
• Access to Lifestyle Benefits (such as our Cycle to Work Scheme)

Together with our partners and clients, Bouygues UK delivers award-winning construction, development and regeneration projects to the most exacting standards across public and commercial private sectors. Bouygues UK is part of the Bouygues Group, a diverse global business which operates in the construction, engineering, energy, media and telecommunications markets. With annual sales of over €32 billion and operations in over 100 countries, the financial strength of our group is a key differentiator in these challenging economic times.

Be Yourself!

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

We are an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly); your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.